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Customer Service
Outbound Sales
Back Office
Customer Service
With years of experience in e-commerce customer service,
HelloConnect understands what makes great customer service and builds teams that hit targets, are enthusiastic about your brand and know how to please your customers.
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- Inbound Omnichannel
- Social media
Sales
We know that personal interactions make all the difference in sales. That’s why we get our sales people engaged, passionate and committed to their sales projects. This is how we generate high-quality, high-value sales.
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- Outbound Sales
- B2B
Back Office
From simple data entry to complex analysis, HelloConnect currently provides expert back-office teams that cover BI analysis, supply chain management, recruitment, photo editing, and more.
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- Data Entry & Reporting
- IT Support
- HR Adminstration
OUR ADVANTAGES
Why work with HelloConnect? Our experience and expertise affords many advantages all of which are tailored to every client’s specific needs. Take a look.
Our Start
Quality
Price
Expertise
Our Team
Automation
Technology
Our Start
HelloConnect was founded to specifically address the challenges a quality-first, high-growth customer service department faces. This means we know what it takes to deliver superb customer service with your brand’s voice whilst keeping costs to a minimum.
Quality
Whether it’s customer service, sales or back office tasks, we understand that every phone call, sale made or spreadsheet updated makes a difference – this is why quality is at the heart of what we do every single day.
Price
High-growth doesn’t need to mean higher costs and more customer contact doesn’t need to compromise quality – HelloConnect can put together a package that reduces customer service costs whilst never compromising quality!
Expertise
The HelloConnect team is full of subject matter experts all with a wealth of experience from the BPO industry in Manila and beyond. We look forward to overcoming your challenges by providing solid solutions and utilising our team’s talents.
Our Team
We understand that business is about connecting people. This ethos is not only engrained in our business model but also our HelloConnect team. Celebrating individual and team achievements is key to driving forth our ideals and creating the right environment for growth.
Automation
Automation is rapidly becoming an integral part of modern customer service set ups. HelloConnect stands out by making sure your company is kept up-to-date with these changes whilst continuuing to maintain the quality and personable relationships your customers expect.
Technology
Our 24/7 superhero IT support team are here to ensure that whatever your set-up – it runs, it’s reliable and it’s secure.
Customer Testimonials
Read our client reviews and see how HelloConnect
has added value to their customer service:
HelloConnect have provided us with a team of highly productive and driven agents, who not only deliver on targets such as CPH, CSAT and QA but also provide hyper care to our customers. They are also very adaptable and flexible and nothing is ever a hard ask. They are able to scale up and down quickly and efficiently, highly recommended them.
HelloConnect have provided us with a team of professional, enthusiastic agents who have helped us scale very quickly whilst maintaining a high level of service for our customers.
Working with HelloConnect has allowed us to scale quickly and efficiently without compromising on customer satisfaction. The team are responsive and proactive, and we regularly receive positive feedback from our customers on the quality of their support.
HelloConnect provided us with a focused, metric driven service which helped not only our customer service as a whole, but specifically reduced our lead times, improved our CSAT and delighted valued customers on a daily basis.
What we are about
Our Story
2019/2020
HelloFresh founds HelloConnect
- HelloConnect is an inhouse BPO of HelloFresh founded in 2019 to address the scalability, cost and quality challenges faced when your business grows.
- Located in Manila, Philippines, we have built a team of customer service, sales and back office experts to ensure satisfied customers.
2021
8 clients & 800 FTE
- After successfully serving HelloFresh, we decided to offer our extensive experience in building high quality CS teams to other high growth e-commerce companies in our sphere.
- From there, we have grown organically through client referral after consistently solving CS issues.
2022-PRESENT
Shaking up the outsourcing world
- As HelloConnect continues to grow as one of the fastest BPO companies in the Philippines, we want to be the leader in providing quality solutions for all businesses.
- If you’re interested in learning what tailored solution we can do for you, please get in touch.
Careers
HelloConnect offers its employees:
- An attractive and competitive package plus performance related bonuses
- A vibrant office space with WFH possibilities
- Employee events and celebrations
- Perks and HMO
- Group Life Insurance
- HMO Day 1 + 1 Free Dependent after 1 year of service
- Long Service Benefit
If you’re interested in joining the team, take a look at our positions:
CONTACT US!
Contact us
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