At HelloFresh, data drives all of our decision-making, and our Customer Care team is no exception. The Customer Care team uses analytical approaches to its customers. As an Analyst, you’ll be detail-oriented and conscientious, analytical and curious. You’re a great problem-solver, who uses both quantitative and qualitative methods to get things done.
What you’ll do:
- Work directly with the German-headquartered International Customer Care team to collect data and conduct analysis that directly impacts our customer service and outbound sales performance
- Own and create reports and dashboards using Tableau
- On a daily basis, you will be extracting, manipulating, and analyzing data to enable decision making on the key questions facing the Customer Care team
- By analyzing data sets you will have the opportunity to help our local markets improve our services
- Support managers and users acquiring data from various data sources
- Be responsible for data cleaning and data quality assurance
- Own ETL processes
- Support the International Customer Care team on ad-hoc analytical tasks
Who we are looking for?
- You graduated from a top-tier university with an excellent academic record in business or MINT/STEM and/or previous experiences in business intelligence, data engineering, management consulting, tech-start-ups, or other relevant areas.
- You have 5+ years of experience in related practical and relevant work experience.
- You have experience with data-intensive projects using SQL and data visualization tools such as Tableau.
- You are professionally fluent in SQL
- You have professional experience in PowerBI and DAX.
- You have experience with ETL processes.
- Experience with automation and python is beneficial.
- You are passionate about clean data and reporting.
- You have very strong verbal and written communication (English).
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the direct needs of HelloFresh, our solutions are hyper-focused on serving high growth companies located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh is a global leader in online food e-commerce! With our cooking boxes, we are leading the way in an enormously growing market. With delicious and refined recipes, we deliver the right fresh ingredients – in the best quality and right on your doorstep.