Our Customer Care Specialist are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
- Being the first point of contact for our customers.
- Providing general support and building engaging relationships on each and every customer call or interaction.
- Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
- Investigating and resolving customer complaints and feedback.
- Work towards the Customer Care team KPI’s and targets set by the management team.
- Report and document any kinds of issues to the responsible departments.
- Actively suggest ways to improve internal procedures and processes.
- Run internal projects
- Make every effort to support and positively reflect the HelloFresh brand to others
- Being an expert regarding company policies, tools, and systems
Who We Are Looking For?
- Must be a fluent German and English speaker
- Above average English Communication Skills
- Ideally first experiences in Customer Service
- Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)
- Strong Customer Service attitude always keeping the customer in mind
- Communicate to our customers in a highly positive manner
- Reliability, friendliness, listening skills, self-organizing skills, Team player
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the direct needs of HelloFresh, our solutions are hyper-focused on serving high growth companies located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh is a global leader in online food e-commerce! With our cooking boxes, we are leading the way in an enormously growing market. With delicious and refined recipes, we deliver the right fresh ingredients – in the best quality and right on your doorstep.