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Openings in Metro Manila
Our Office
15/F Inoza Tower 40th Street, Bonifacio Global City Taguig, Metro Manila, Philippines
Teams & Open Positions
25 Openings
Global
Business Intelligence Analyst
What you’ll do:
Operations
Assistant Operations Manager (Palawan)
You are in a position that requires you to manage and inspire a large number of Leaders within the Palawan site: you will report to the Operations Manager located in Manila, our HelloConnect head office.
You will lead the daily operations (across two locations) for your allocated market with the support of the Operations Manager: you will drive the vision for consistency in customer support standards across your market. You are responsible for working with the RTA team to ensure that the team is resourced each day correctly to achieve global service levels.
Ensure your team is performing and offering daily support for the customer care agents. You will work closely with the HelloFreshGroup stakeholders to drive performance. You will be responsible for achieving your allocated accounts KPIs in productivity, cost efficiency, quality, and sales conversion and providing leadership and guidance to staff to create and maintain a working environment of commitment and passion for excellent customer service, consistent with the DNA and values of HelloConnect.
What you’ll do:
Customer Success Manager
We are looking for a Customer Success Manager to join our growing BPO company. You will play a crucial role in optimising how our growing clients base’s customer service teams are on-boarded and operationally managed to ensure each client is delighted by the customer service we provide. By ensuring high performance, consistently good KPIs and outstanding customer satisfaction standards, you will contribute directly to the retention and growth of our client base. By gaining a deeper understanding of the clients and their customers, you will also contribute to process improvement projects by collaborating with our clients and suggesting new features and processes.
What you’ll do:
Customer Care Specialist
Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
What you’ll do:
Customer Care Specialist – Blended
What you’ll do:
Customer Care – Team Leader
What you’ll do:
Customer Care Specialist – German Speaker
What you’ll do:
Customer Care Specialist – Spanish Speaker
Human Resources
HR Supervisor
Sourcing Specialist
The Sourcing Specialist will be responsible for finding talents/leads outside the organization. He/She is also in charge of ensuring the effectiveness of all sourcing channels and organizing different activities to attract talents externally.
IT/Computer-Software
User Interface Designer
What you’ll do:
IT Manager (Contact Center Technologies)
The role
At the IT Management Tribe, we have the privilege of providing technology products and services to the whole HelloFresh organization. We operate, among others, providing advanced and critical tech support, integration capabilities, and assisting our Customer Care business teams to ensure they are able to give our customers the best care possible.
We’re looking for an experienced CC IT Manager with IT Support leadership experience to ensure that our infrastructure, tools, processes, and documentation can empower our Customer Care stakeholders to offer the best care possible to our Customers.
What you’ll do
Training and Quality
Instructional Designer
The key responsibility of the Instructional Designer is to create & refine high-quality learning content for our staff and produce materials for our trainers to roll out for all English-speaking markets. These contents cover topics such as Customer Service, Retention, Product & System Training as well as Technical Training. You will be responsible for the creation of the above resources for all English Speaking Markets that fall under the HF Brand.
What you’ll do:
Training and Quality Manager
What you’ll do:
Outbound Quality Assurance Coach
What you’ll do:
International Quality Assurance Specialist Bilingual – German
What you’ll do:
Sales
Sales Representative - Swedish
What you’ll do:
Perks & Benefits