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Openings in Metro Manila
Our Office
15/F Inoza Tower 40th Street, Bonifacio Global City Taguig, Metro Manila, Philippines
Teams & Open Positions
25 Openings
Global
Business Intelligence Analyst
What you’ll do:
Customer Service
Customer Success Manager
We are looking for a Customer Success Manager to join our growing BPO company. You will play a crucial role in optimising how our growing clients base’s customer service teams are on-boarded and operationally managed to ensure each client is delighted by the customer service we provide. By ensuring high performance, consistently good KPIs and outstanding customer satisfaction standards, you will contribute directly to the retention and growth of our client base. By gaining a deeper understanding of the clients and their customers, you will also contribute to process improvement projects by collaborating with our clients and suggesting new features and processes.
What you’ll do:
Customer Care Specialist
Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
What you’ll do:
Customer Care Specialist – Blended
What you’ll do:
Customer Care – Team Leader
What you’ll do:
Customer Care Specialist – German Speaker
What you’ll do:
Customer Care Specialist – Spanish Speaker
Finance
IT/Computer-Software
User Interface Designer
What you’ll do:
IT Manager (Contact Center Technologies)
At the IT Management Tribe, we have the privilege of providing technology products and services to the whole HelloFresh organization. We operate, among others, providing advanced and critical tech support, integration capabilities, and assisting our Customer Care business teams to ensure they are able to give our customers the best care possible.
We’re looking for an experienced CC IT Manager with IT Support leadership experience to ensure that our infrastructure, tools, processes, and documentation can empower our Customer Care stakeholders to offer the best care possible to our Customers.
What you’ll do
Training and Quality
Training and Quality Manager
What you’ll do:
Outbound Quality Assurance Coach
What you’ll do:
International Quality Assurance Specialist Bilingual – German
What you’ll do:
Sales
Sales Representative - Swedish
What you’ll do:
Perks & Benefits