At HelloFresh, data drives all of our decision-making, and our Customer Care team is no exception. The Customer Care team uses analytical approaches to its customers. As an Analyst, you’ll be detail-oriented and conscientious, analytical and curious. You’re a great problem-solver, who uses both quantitative and qualitative methods to get things done.

What you’ll do:

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You are in a position that requires you to manage and inspire a large number of Leaders within the Palawan site: you will report to the Operations Manager located in Manila, our HelloConnect head office.

You will lead the daily operations (across two locations) for your allocated market with the support of the Operations Manager: you will drive the vision for consistency in customer support standards across your market. You are responsible for working with the RTA team to ensure that the team is resourced each day correctly to achieve global service levels.

Ensure your team is performing and offering daily support for the customer care agents. You will work closely with the HelloFreshGroup stakeholders to drive performance. You will be responsible for achieving your allocated accounts KPIs in productivity, cost efficiency, quality, and sales conversion and providing leadership and guidance to staff to create and maintain a working environment of commitment and passion for excellent customer service, consistent with the DNA and values of HelloConnect.

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We are looking for a Customer Success Manager to join our growing BPO company. You will play a crucial role in optimising how our growing clients base’s customer service teams are on-boarded and operationally managed to ensure each client is delighted by the customer service we provide. By ensuring high performance, consistently good KPIs and outstanding customer satisfaction standards, you will contribute directly to the retention and growth of our client base. By gaining a deeper understanding of the clients and their customers, you will also contribute to process improvement projects by collaborating with our clients and suggesting new features and processes.

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Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

What you’ll do:

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Our Customer Care Representatives – Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

What you’ll do:

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As a Team Leader, you manage the day-to-day planning and operation of your team. This includes making sure that each of the team passes their Service Level Agreement and KPIs. He/She is also in charge of managing the team and making sure everyone adheres to their schedule. As a leader you must be organized and be able to handle responsibility. Part of the role is to be able to train and help in their development in conducting team huddles, coaching sessions, and by recognizing their weaknesses so you can offer solutions to them. Through that, your team will be able to deliver a superior customer experience which is the main goal of the department. Aside from creating reports of the team’s performance and feedback from your client, the Team Lead should be able to handle issues that might arise. Not to mention, being creative in terms of thinking of solutions and acting as the mediator between the management and your team is a must.

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Our Customer Care Specialist are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

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Our Customer Care Specialist – Spanish are responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

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What you’ll do:

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The Sourcing Specialist will be responsible for finding talents/leads outside the organization. He/She is also in charge of ensuring the effectiveness of all sourcing channels and organizing different activities to attract talents externally.

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We are looking for an experienced UI Designer to join our team! You will be responsible for executing the delivery of the HelloFresh experience worldwide. As an UI Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction.Using the latest technology, you will be designing user interface elements, like menus, tabs, forms, and widgets – all the while, contributing to our design system. You will collaborate with our wider design team, helping us change the way people eat forever.

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The role

At the IT Management Tribe, we have the privilege of providing technology products and services to the whole HelloFresh organization. We operate, among others, providing advanced and critical tech support, integration capabilities, and assisting our Customer Care business teams to ensure they are able to give our customers the best care possible.

We’re looking for an experienced CC IT Manager with IT Support leadership experience to ensure that our infrastructure, tools, processes, and documentation can empower our Customer Care stakeholders to offer the best care possible to our Customers.

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The key responsibility of the Instructional Designer is to create & refine high-quality learning content for our staff and produce materials for our trainers to roll out for all English-speaking markets. These contents cover topics such as Customer Service, Retention, Product & System Training as well as Technical Training. You will be responsible for the creation of the above resources for all English Speaking Markets that fall under the HF Brand.

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We are looking for a Training and Quality Manager to join our growing BPO company. You will play a crucial role in optimising how our growing clients base’s customer service teams are on-boarded and operationally managed to ensure each client is delighted by the customer service we provide. As a Training and Quality Manager you’ll be responsible for developing, implementing, and improving the campaigns training programs and quality initiatives that enhance the team’s customer engagement behaviors and skills.

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The role of the Outbound Quality Assurance Coach is to instill a high level of customer care standards within our team, with the aim to improve our overall quality of our reactivations. Each and every customer touch point should shine ensuring our customers only speak positively about their experience with the outbound reactivations team. You will analyze customer interactions, present your findings to the Sales Operations Manager and Team Leaders.

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The International Quality Assurance Specialist is responsible for performing data analysis, identifying improvement opportunities, and ensuring consistent implementation of quality standards for our customers and agents in their assigned market(s).

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Our Sales Representative – Swedish are responsible for delivering a high level of courteous and efficient sales pitch to our customers. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

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