At HelloFresh, data drives all of our decision-making, and our Customer Care team is no exception. The Customer Care team uses analytical approaches to its customers. As an Analyst, you’ll be detail-oriented and conscientious, analytical and curious. You’re a great problem-solver, who uses both quantitative and qualitative methods to get things done.

What you’ll do:

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As Campaign Deployment Specialist you’ll be supporting the CRM Campaign Management Expert Team (sitting in the global headquarters in Berlin, Germany) and be responsible for the deployment of CRM campaigns across countries and brands in the Salesforce Marketing Cloud (SFMC).

In this role you’ll be focussing on duplicating and localizing campaign set-ups and be responsible for audience segmentation (using SQL), message creation (email, app, sms, etc.), journey set-up, and all other tasks involved for successful campaign deployment in SFMC. Reviewing and doing quality assurance of campaigns will also be part of the job.

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The Marketing Coordinator is responsible for supporting a company’s marketing initiatives. This position will help manage various marketing projects, coordinate with internal and external stakeholders, and assist in the execution of marketing strategies.

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HelloFresh’s International Reactivations is looking for a Marketing Specialist to join our team. The successful candidate will be responsible for governing, executing, and optimizing administrative processes and tasks for the Reactivations team. The role requires someone who is highly organized, detail-oriented, and has experience with financial processes and administration, general documentation, ad creatives management, and simple campaign analysis.

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The Product Operations Assistant in the Philippines supports the operations and management of a company’s products. They play a crucial role in ensuring that products are developed, launched, and maintained efficiently and effectively. It is strong organizational skills, good problem-solving abilities, and excellent communication skills. They should also have a good understanding of product management processes and principles.

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Our Customer Care Representatives – Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

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As a Team Leader, you manage the day-to-day planning and operation of your team. This includes making sure that each of the team passes their Service Level Agreement and KPIs. He/She is also in charge of managing the team and making sure everyone adheres to their schedule. As a leader you must be organized and be able to handle responsibility. Part of the role is to be able to train and help in their development in conducting team huddles, coaching sessions, and by recognizing their weaknesses so you can offer solutions to them. Through that, your team will be able to deliver a superior customer experience which is the main goal of the department. Aside from creating reports of the team’s performance and feedback from your client, the Team Lead should be able to handle issues that might arise. Not to mention, being creative in terms of thinking of solutions and acting as the mediator between the management and your team is a must.

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The HR Supervisor – Administration will be the one to drive the strategic goals of the business through overseeing and managing effectively and efficiently the statutory and common employee benefits, HRIS administration, vendor management, and implementation of health and safety programs in the company.

The role will be helping in developing programs to improve the performance, engagement, and satisfaction of the employees. Review how to enhance current employee benefits and office administration programs. Adhere to legal compliance, the accuracy of the information, and strict implementation of controls in the office administrations.

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The HR Generalist ER/LR is responsible for performing a variety of employee relations tasks that includes observing legal safety regulations, adhering to Philippine general labor standards, helping prevent and resolve problems or disputes between employees and management, dealing with employee misconduct, resolving ongoing conflicts, administering case hearing and assist in creating and enforcing policies that are fair and consistent for everyone in the workplace.

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The Performance Management Specialist supports the implementation of relevant HR policies and processes, practices, and tools related to employee performance management to meet business and individual needs. Drive the implementation of the performance management process to enable employees and line managers to effectively evaluate and measure performance to optimize productivity.

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The primary responsibility of a SproutHR Admin & Audit Specialist is to maintain the SproutHR management system by managing user accounts, resolving issues, and providing training and orientation in the usage of SproutHR for employees, leaders, offshore approvers, and stakeholders. This role will ensure the efficiency of the SproutHR process, gathering user data and maintaining details integrity.

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The Recruitment Specialist is designated to conduct a preliminary evaluation and endorse candidates for the final interview of the Hiring Manager as part of the screening procedure to ensure getting the right people for the right jobs. Responsible for the issuance of job offers as well as the creation of the new hires’ accounts in the HRIS.

Promotes the company image to the candidates during the recruitment process and represented them in the most accurate and appropriate way and drives the highest standards of ethical behavior.

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The Internal and External Communication Specialist is responsible for executing the communication efforts of the company. The role is crucial for promoting HelloConnect to its employees, existing clients, and future prospects.

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Our Sales Representatives are responsible for delivering a high level of courteous and efficient sales pitch to our customers. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

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The key responsibility of the Knowledge Management Coordinator is to ensure our employees are kept up to date with all upcoming product and system changes. You will be a champion of the usage of your tools, promoting your knowledge platform to agents whenever possible.

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We seek a highly motivated and experienced International Training Specialist to join our team, someone who has an initiative-taking attitude and a passion for learning and the development of people. You will oversee the designing, implementing, and evaluating of training programs for all non-English markets of Customer Care International. You will play a critical role in developing the skills and knowledge of our customer care teams in diverse cultural settings, ensuring their success in an international work environment.

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This role will take on the responsibility of supporting the Learning and Content Management of all learning and training materials across all international markets. This will involve collaboration with both our local markets and BPOs.

This role will be responsible for the creation and update of training content for the international markets, ensuring that content is accurate and of high quality. This will also involve supporting the local markets in reviewing content to ensure we are continuously improving the content we are delivering to our Customer Care teams.

Whoever takes on this role will also have the responsibility of supporting the upkeep and continuous development of our knowledge management software; ensuring best practice is adhered to, new features are communicated to the local markets, and ensuring content is reviewed for accuracy and quality.

Finally, this role will have a supporting hand in Customer Care projects in relation to learning and the agent experience with opportunities to take on individual projects.

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